Shipping policy
Shipping Policy
At Rivexo, we strive to deliver your orders in a timely and reliable manner. Please read our shipping policy carefully.
Shipping Locations
• We currently ship across India.
• International shipping is not available at this time.
Order Processing Time
• Orders are processed within 1–2 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
• Estimated delivery time is 4–8 business days, depending on your location.
• Delivery timelines may vary due to courier delays, weather conditions, or unforeseen circumstances.
Shipping Charges
• Shipping charges (if applicable) will be clearly mentioned at checkout.
• Any additional charges such as COD fees will be displayed before order confirmation.
Order Tracking
• Once your order is shipped, tracking details will be shared via SMS, WhatsApp, or email.
• You can track your shipment using the link provided by our logistics partner.
Delays & Exceptions
• Rivexo is not responsible for delays caused by courier partners, natural disasters, strikes, or other external factors.
• Incorrect or incomplete address details may result in delayed or failed deliveries.
Undelivered / Returned Orders
• If an order is returned to us due to incorrect address, non-availability of the customer, or refusal to accept delivery, reshipping charges may apply.
• Refunds (if applicable) will be processed after deducting shipping and handling charges.
Damaged or Missing Items
• If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos or videos for verification.
• Issues reported after this period may not be eligible for resolution.
Contact Us
For any shipping-related queries, please reach out to us:
• Email: rivexo49@gmail.com
• WhatsApp: +91 94479 50071
• Instagram: @rivexo