Refund policy

Return & Refund Policy

At Rivexo, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.

Returns

• Products can be returned within 7 days of delivery.

• The item must be unused, unworn, unwashed, and in the original packaging with all tags intact.

• Returns are accepted only in case of damaged, defective, or incorrect products.

• To initiate a return, please contact us with your order ID and clear images/videos of the product.

Non-Returnable Items

• Products damaged due to misuse or mishandling by the customer.

• Items returned after the return window has closed.

• Products without original packaging or tags.

Refunds

• Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

• If approved, the refund will be processed within 5–7 business days.

• Refunds will be credited to the original mode of payment.

• Shipping charges (if any) are non-refundable.

Replacement

• Replacements are available for damaged or incorrect items, subject to stock availability.

• Replacement requests must be made within 48 hours of delivery.

For any questions related to returns or refunds, reach out to us:

• Email: rivexo49@gmail.com

• WhatsApp: +91 94479 50071

• Instagram: @rivexo

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